FAQs
Answers to Your Most Common Questions
Q1. How will I receive my antivirus key after purchase?
Your activation key will be sent instantly to your registered email address after successful payment. Please check your Spam/Junk folder if you don’t receive it in your inbox within 10 minutes.
Q2. Is the activation key genuine and original?
Yes, 100%. All keys sold by SoftwareSwala are sourced from authorised distributors and are completely genuine and original.
Q3. For how many devices can I use one key?
It depends on the product you purchase. Each product listing clearly mentions the number of devices (e.g., 1 PC, 3 PC, 5 PC). Please check before purchasing.
Q4. I entered the key but it says 'Invalid Key'. What do I do?
This usually happens when the key is entered in the wrong product. For example, a K7 Total Security key will not work in K7 Antivirus — they are different products. Please make sure you are activating in the correct product. If the issue persists, take a screenshot and contact us on WhatsApp.
Q5. Can I use the key on multiple devices?
Only if the product is licensed for multiple devices. The product listing will clearly state ‘1 PC’, ‘3 PC’, ‘5 PC’ etc. Do not attempt to use a single-device key on multiple devices.
Q6. I already have an antivirus installed. What should I do?
Before activating your new antivirus, please uninstall any existing antivirus or security software from your device and restart your PC. Running two antivirus programs simultaneously can cause conflicts.
Q7. Can I use the key for renewal?
Yes, you can. Most brands allow you to add the key to your existing account for renewal or extension of your subscription.
Q8. Do you offer any discount or combo deals?
Yes! We regularly offer special prices on our website. Check the ‘New Arrivals’ section and our homepage for the latest deals. You can also WhatsApp us for bulk/custom pricing.
Q9. What if I lost my activation key email?
Please contact us on WhatsApp with your order number and email ID. We will resend your activation key.
Q10. How do I contact SoftwareSwala for support?
You can reach us on WhatsApp at +91-7905390831 / +91-7042646313, Monday to Saturday, 10 AM – 6 PM. We are happy to help with any questions or issues.
Q11. Is my payment information secure?
Yes, all payments are processed through secure, encrypted payment gateways. We do not store any payment information on our servers.
Q12. What brands do you sell?
We sell all major antivirus brands including Kaspersky, K7, Quick Heal, NPAV (Net Protector), Bitdefender, McAfee, Norton, eScan, Guardian, ESET, Trend Micro, Avast, AVG, F-Secure, Siyanoav, Netlux, and more.
Q13. Can I get a refund if I change my mind?
No. Since we deal in digital products (activation keys) that are delivered instantly, we do not offer refunds for change of mind. Please read our Returns & Replacements policy carefully before purchasing.
Q14. Do the keys have an expiry date?
The key must be activated within 6 months of purchase in most cases. Once activated, the subscription runs for the period stated (1 Year, 2 Year, 3 Year etc.).
Q15. Do you provide keys for Mac or Android?
Yes! We have antivirus products for Windows PC, Mac, and Android devices. Please select the correct product from our website as per your device.